As we all know the real assessment of any service is the Client’s view of their gains. So what do the clients say about their experiences from the CAP Award programme?
Harrogate Ladies’ College: “I would recommend the CAP award as it is a really good way to motivate a team, it is good to have aims, and the support is invaluable”
“Of course achieving gold was our overriding aim but the support and recommendations provided by CAP to further improve our service is just as valuable to us” – Rossetti House, Frome
From Roedean School, the client said: “Worth every penny! The team are even more highly motivated to achieve excellence for their School and each other.”
St Joseph’s Hospital Newport wrote “It can sometimes be difficult to motivate teams that work in this sort of area. This Award acknowledges where they are, where they need to go and how to get there.
Used correctly, it can be a huge motivational tool”
” The staff were delighted with the outcome and are motivated to carry on with such high standards” – Gracewell Healthcare Pemberley House, Basingstoke
The Manager at Toller Road, Leicester stated “Provides a benchmark for good standards in cleanliness and hygiene. Keeps the team (housekeeping and catering) focused on continuous achievements”
From Chesterholme Independent Hospital, the manager commented:
“Would recommend aiming for a CAP Award – its a great motivator!”
“Excellent process with help at hand in continuing the advancement of our services” – The Wellington Hospital, London
Linden House, Market Weighton says “Achievement of this Award has helped all staff at the hospital to understand the benefit of working as ‘one team’.”
From Briar Court, Hartlepool:
“Go for it! Even if at first the Award is not achieved the feedback provides the information and stimulus to improve. This assessment is an excellent development tool”
Abbotsholme School, Rocester states the benefits as being:
“It is always an added bonus to achieve any Awards which benefits the workplace.
Knowing that there is always help at hand to when new laws and regulations have changed
A new set of eyes always helps to see what you missed!!”
Another client at Wast Hills Autism Services just quite simply stated:
“Gives the staff team something to aim for i.e. measurable targets focused on service delivery.”