CONTINUOUS ADVANCEMENT PROGRAMME
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CAP Awards Latest News
Housekeeping and Catering Double Gold Award for Crispin Court Care Home
17/11/2017

Crispiin Court Oct 2017

In a first for the adult social care sector 2017, Avery Healthcare in collaboration with the CAP Awards (Continuous Advancement Programme), is delighted to announce that Avery’s Crispin Court Care Home in Stafford has won a double Gold Award for both Housekeeping and Catering.

 

The CAP Awards promote and reward excellence in Catering and Housekeeping, in hotels as well as care homes, schools and hospitals. Its aim is to raise standards in service and performance and to support the development of services for the benefit of the end user.

 

The awards are based around a series of assessments and an unannounced visit to the service, with the primary focus being the standard of front line service delivery, and compliance to legal and regulatory best practice. In April 2017, Davesh Kumar, Head of Hotel Services at Avery, identified the CAP awards as the opportunity to set a quality benchmark for Housekeeping and Catering Teams in care homes.

 

Davesh explains: “I wanted to recognise the hard work of the Housekeeping, Food & Beverage service and Culinary teams at Crispin Court Care Home in Stafford. They all play a pivotal role in supporting daily operations and contribute to the well-being of residents. It’s important we recognise the hard work they do behind the scenes and through the CAP Awards we can congratulate them on their important contribution to the success of the home and to set the bar for raising standards across the sector.”

 

In late September, an independent CAP assessor made an un-announced visit when both teams were inspected. Both Catering and the Housekeeping Team scored highly and were considered to have gone beyond expectations to ensure attention to detail in each and every task. The results were announced in early October with both teams securing a Gold Award.

 

Davesh added: “Only 15% of participants in the CAP Award Programme achieve a Gold – so we are extremely proud and delighted. The investment of time and effort, and the commitment of the team at Crispin Court cannot be understated. We look to the future now with a commitment to maintain the Gold status for the next three years, to give us Platinum status (maintaining Gold for three successive years).”

 

The project was overseen by Avery Healthcare Home Manager Lorraine Ford. Lorraine has an exemplary record of establishing and developing thriving care homes at Avery and has overseen the development of Crispin Court from launch. She was delighted with the achievement saying: “The two Gold Awards are fantastic recognition for all the staff involved. The Housekeeping and Catering staff contribute so much to the success of the home and residents’ well-being. What they do day in, day out, and their passion, is key to the home’s success”.

 

Davesh plans to extend the CAP programme across other Avery homes to build on this outstanding achievement. As with many other initiatives Avery has pioneered, this will be yet another that will set the standard for other providers in the sector to follow.

 

 

Welcome to the CAP Programme for Housekeeping and Catering
31/10/2017

The clocks may have gone back but the CAP Programme continues to move forward at a pace. With the key message being for the continuous progression of the service delivery at both quality and financial, we are delighted to welcome Avery Healthcare, Benenden School, Battle Abbey School, the Princess Grace Hospital amongst others onto the Programme. It is also testament to the Programme’s values to have the continued involvement of those looking to demonstrate their progress within their Housekeeping and Catering Services. The very best to Vinehall School, Westonbirt School, Bon Secours Dublin Hospital, Abbotsholme School and Ipswich School in their ambitions for their new CAP Programme year

The Housekeeping Team shines at the Spire St Anthony’s Hospital
25/09/2017

With the aim of the Spire St Anthony’s Hospital in Cheam being to bring together the best people who are dedicated to delivering the highest quality patient care, the Housekeeping Team proved to be a shining example.

The Team’s delivery on the service expectation and patient care earned them a Silver CAP Award. This is the highest possible award for an announced visit. Gold can only be achieved via an un-announced visit.

The independent assessor from the ‘Continuous Advancement Programme’ (www.capaward.co.uk) arrived for the announced assessment visit in July. The Housekeeping Team took the visit in their stride and continued at ‘business as normal’. In early August, the Award was confirmed much to the delight of Nicola Scannella and the Housekeeping Team.

Around 40% of organisations fail to meet award winning standards but join the CAP (Continuous Advancement Programme) to improve their standards as part of their on-going progression. Credit is therefore due to the Housekeeping Team and their commitment to keeping the Hospital clean and providing the right environment for the very best patient care

GOLDEN SUMMER!
10/08/2017

A busy summer so far indeed – With new participants to the CAP Programme starting in May, June and July, our congratulations also go to the Award winners include Bishop’s Stortford College, Spire St Anthony’s Hospital, Bon Secours Hospitals at Tralee and Cork amongst the others.  News releases to follow on these plus the importance of ‘service differentials’.

Hermitage Medical Clinic wins top housekeeping award
10/08/2017

Located in Lucan, the Hermitage Medical Clinic is renowned for its commitment in providing excellence in patient care. Its Housekeeping Team have now reinforced this message and are celebrating the receipt of an award in recognition of its excellence Housekeeping standards. The Housekeeping Service received a Gold CAP Award, the highest available from independent assessors of Housekeeping standards.

CAP awards are presented only to teams who meet the highest standards in the Housekeeping and hospitality industry. To qualify for the award, establishments undergo a rigorous one day inspection. For establishments aiming for the highest standards, the inspection is unannounced so the on-site housekeeping teams have to ensure that the exacting standards are upheld at all times not just for a one-off visit. After the inspection, each organisation is graded and notified as to whether they have met the required standards and given an action plan to further develop their services. Around 40% of organisations fail to meet award winning standards but join the CAP (Continuous Advancement Programme www.capaward.co.uk ) to improve standards. The Hermitage Medical Clinic was awarded the highest possible award Gold during its first inspection but is still striving to raise its standards even further.

With the appraisal of the Housekeeping department including the examination of the systems of works, audit tools, staff training, assessing working practices and probing into the financial records so as to gain an all-round picture of the efficiency and quality of the service, the team at the Hermitage Medical Clinic can be very proud of their achievement.

Mary Shore, COO/Head of Nursing & Clinical Services said “In terms of helping us provided the highest levels of care with the most up-to-date medical equipment, the importance of the Housekeeping team and their service cannot be stressed enough. They play a vital role within the hospital and I am delighted that they have been recognised for their hard work and achievement.”

“The CAP award inspection was a meticulous procedure which involved the study and assessment of every area of the service, so we were thrilled to receive the GOLD award in recognition of all that we do to deliver the best possible housekeeping standards. It’s good to be told by an independent outsider that we are offering patients such high standards at the Hermitage Medical Clinic.”

Ian Jackson, independent assessor from CAP www.capaward.co.uk which inspects hospitals, schools, hotels and businesses throughout Ireland and the UK was impressed with what he saw at the Hermitage Medical Clinic. “We have a set of strict criteria based on government and industry guidelines which I am pleased to say that Hermitage Medical Clinic achieved an excellent outcome,” comments Mr Jackson. “One of the most impressive observations from the visit was the Clinic’s and Housekeeping Team’s desire to continue to push for further progression.”

Catering Award adds to the Stowe School Collection
07/07/2017

Stowe Catering Department CAP Award

Stowe School is set within 750 acres of beautiful, inspiring landscaped gardens in the County of Buckinghamshire. The School is therefore no stranger to inspiration and the resultant accolades whether within its the award-winning Music School, in its academic results or on the sports field.

Stowe now has another Award to place alongside its many recognised achievements. The Catering Department have been awarded the GOLD CAP Award following their recent unannounced inspected.

The Continuous Advancement Programme (CAP) recognises excellence in catering and is regarded as the highest measure of quality, ‘safe best practices’ and service within Catering and Housekeeping. The Programme incorporates and supports the further progression of the service on an on-going basis so as to ensure that the pupil experiences gets better and better

Dr Anthony Wallersteiner was delighted at the success of the School’s Catering Department and said “I am so pleased for the team. They work tirelessly to meet the pupils’ expectations across three services at seven days a week and in addition cater for the School’s requests for special occasions, Sports Teas and other events such as the recent Speech Day”

The CAP inspector commented “the Catering Team should be commended on their ambition. They are proactive in seeking pupil opinion. Importantly they can also demonstrate converting the feedback into actions such as with the recent changes to the Breakfast Service. In talking with the pupil about the catering service, their comments were also found to be positive with the new additions at Breakfast (avocado, smoked salmon and bagels) being much enjoyed as are the regular themed suppers”.

The Award has also demonstrated the importance that the School ( https://www.stowe.co.uk )places on the well-being of boarders and day pupils plus the staff. It caters for allergies and special diets on request plus regularly produce special menus to introduce pupils to different cultural dishes. They also cater for all sports and school functions.

TOP AWARD FOR CORK NURSING HOME
13/06/2017

St Luke’s Nursing Home, Cork awarded Gold for housekeeping and cleanliness

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Mahon, Cork: St Luke’s, the 128 bed Care Home for the elderly is celebrating the receipt of a Gold award in recognition of its excellent Cleaning and Housekeeping standards. The Gold Award is the highest possible award achievable as part of the CAP Programme – the Continuous Advancement Programme for Cleaning and Housekeeping.

St Luke’s, determined to create a Home like environment in which residents can attain their optimal potential for physical and mental health, invited independent auditors from the CAP Award Programme to assess their cleaning and housekeeping standards. The auditor arrived unannounced to inspect the standard of cleaning throughout the building. This included the bedrooms, secure internal courtyards, restaurant, hairdressing and physiotherapy areas, rooms for recreation – art, crafts, music, library etc. and the Chapel.

Ian Jackson, CAP Assessor said, “The audit at St Luke’s was exceptional. It was good to see the friendly interaction between the carers, housekeeping team and residents. The level of cleanliness was very high and the robust systems in place to ensure the maintenance of these standards were very impressive.”

The cleaning at St Luke’s is undertaken by cleaning specialists Neylons Facility Management. David O’Brien CEO at St Luke’s Care Home, said “I am delighted that the Housekeeping team has been recognised for their dedication to exceptional standards of cleanliness and their approach to resident care.”

CAP awards are presented only to organisations who meet the highest standards in the Housekeeping and hospitality industry. To qualify for the award, establishments undergo a rigorous, unannounced one day inspection. After the inspection, each organisation is graded and notified as to whether they have met the required standards and given an action plan to further develop their services. Around 40% of organisations fail so to receive a Gold Award is an achievement worth celebrating.

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Beacon Hospital Dublin wins top housekeeping award
03/05/2017

Beacon Hospital, one of the most advanced private hospitals in Europe, with over 1000 Consultants, nurses and healthcare professionals is celebrating the receipt of an award in recognition of its excellence Housekeeping standards. Beacon Hospital received a Gold CAP Award, the highest available from independent assessors of Housekeeping standards.

CAP awards are presented only to teams who meet the highest standards in the Housekeeping and hospitality industry. To qualify for the award, establishments undergo a rigorous one day inspection. For establishments aiming for the highest standards, the inspection is unannounced so the on-site housekeeping teams have to ensure that the exacting standards are upheld at all times not just for a one off visit. After the inspection, each organisation is graded and notified as to whether they have met the required standards and given an action plan to further develop their services. Around 40% of organisations fail to meet award winning standards but join the CAP (Continuous Advancement Programme) to improve standards. Beacon Hospital was awarded the highest possible award Gold during its first inspection but is still striving to raise its standards even further.

Beacon Hospital was assessed earlier this year by an independent auditor who carried out a full appraisal of the Housekeeping department. This included looking at the systems of works, audit tools, staff training, assessing working practices and examining the financial records so as to gain an all-round picture of the efficiency and quality of the service.

Beacon Hospital who are committed to being the highest-quality and safest provider of acute care services was delighted to receive notification of their Gold award. Mr Michael Cullen, CEO said “With 183 acute care beds, nine operating theatres, and two linear accelerators the housekeeping facility at Beacon Hospital is vast and complex. The housekeeping team play a vital role within the hospital. I am delighted that they have been recognised for their hard work and achievement.”

“The CAP award inspection was a meticulous procedure which involved the study and assessment of every area of the service, so we were thrilled to receive the GOLD award in recognition of all that we do to deliver the best possible housekeeping standards. It’s good to be told by an independent outsider that we are offering patients such high standards at Beacon Hospital.”

Ian Jackson, independent assessor from CAP www.capaward.co.uk which inspects hospitals, schools, hotels and businesses throughout Ireland and the UK was impressed with what he saw at Beacon Hospital. “We have a set of strict criteria based on government and industry guidelines which I am pleased to say that Beacon Hospital more than met,” comments Mr Jackson. “I was particularly impressed by the robust systems and evidence of performance that I witnessed during my visit.”