Monthly Archives: July 2013
Client Feedback For July 2013

July saw CAP Award Assessment Visits being completed across Scotland and England.  What were the Client experiences?  Here are a few Client words on the CAP Award Programme: –

“The assessment visit was very beneficial in highlighting areas that were falling short of operational expectations.  There was a good rapport between the Assessor and the Staff at the unit” – Hartlepool

“Of course achieving GOLD was our overriding aim but the support and recommendations provided by CAP to further improve our service is just as valuable to us” – Rossetti House, Frome

“Would recommend aiming for a CAP Award – its a great motivator!” – Chesterholme Independent Hospital

“Go for it! Even if at first the Award is not achieved, the feedback provides the information and stimulus to improve. This assessment is a excellent development tool – Residential Care Home, North East

Rossetti House – Gracewell Healthcare in Frome shine

June 2013 saw Rossetti House become one of the very few sites to achieve GOLD within the CAP Award Programme on their first assessment visit.  This achievement was even more impressive given that both the housekeeping and catering services achieved this feat.  Our congratulations go to all involved at Rossetti House.