Monthly Archives: June 2016

THE housekeeping staff at Harrogate Ladies’ College were judged to have excelled in keeping this renowned School in good order. The team achieved a Gold CAP Award for the high quality of the cleanliness and the excellent overall management of the housekeeping service.

The CAP (Continuous Advancement Programme) Awards recognise excellence in housekeeping and are regarded as the highest measure of housekeeping quality in independent schools.

The Principal Sylvia Brett praised the housekeeping team for another outstanding achievement.

She said: “I am so pleased for the housekeeping team – this Gold Award is well deserved”.

“The housekeeping team contributes greatly to the success of our school and it is reassuring to all associated with the School – the day and boarding pupils and their parents – that our housekeeping service stands up to the external scrutiny of the specialists.”

Ian Jackson, Managing Director of the CAP Awards, praised the housekeeping team for their achievements.

He said: “In assessing the actual cleaning standards across the whole site from the senior school boarding houses and study areas (girls aged 11-18) through to the classrooms in Highfield Prep School (boys and girls aged 4-11) and on to the activity rooms in Bankfield Pre-Prep (boys and girls aged 2-4 years), the housekeeping team deserve enormous credit for their achievement”.

“They earned the Gold Award because they received a very good ‘hands-on’ cleaning inspection score, in fact the highest in the North this year.


IT’S our mission at the CAP Awards to help our clients continually strive to be the best they can be in their housekeeping and catering departments.

Often these teams can be the unsung heroes of the organisation and yet people would soon notice, and complain, if they weren’t performing at the best of their ability.
That’s why at the CAP Awards we believe staff motivation and satisfaction is the key to ensuring the success of housekeeping and catering functions.

When judging the day to day operations of these departments our inspectors are looking for signs and indications that best practices and systems are in place to ensure quality food is on the menu, facilities are spotless and budgets are being used efficiently.

None of these are possible if the people employed to deliver it are not valued, and that’s why staff motivation is at the heart of what we do.

Staff in these teams often work in challenging environments, from hot kitchens to dirty bathrooms, yet sometimes recognition from senior management is slow to trickle down.
Having an award scheme that actually recognises this daily effort, while showing people how to improve what they do, is a great way to prove that these teams really are valued. The department has a moment to shine when it gets it’s very own housekeeping or catering ‘Oscar’.

What’s more, sharing this good news with key stakeholders and the wider public, including the local media, creates a sense of pride amongst the staff.

This has a knock on effect of boosting staff retention and creating a culture of recognising, respecting and rewarding, that attracts the ‘right’ kind of employees going forwards.
I can still remember clearly an inspection I carried out myself eight years ago that didn’t end to well for a lovely lady called Julia Moldovan.

Julia, who now works at the Maryfield Nursing Home in Dublin, admitted herself that the critical inspection was ‘the worst day of her life’ but that it also changed her life for the better.

Julia explains: “My inspection showed me that my housekeeping team was coming up short and it was not a nice feeling, I felt ashamed and embarrassed.

“But it also made me determined that that would never happen again and from that day forward I ensured that the work of my team was of the very highest standard.
“The turnaround boosted my morale and gave me huge pride in my work.

“Eight years on I’ve just passed another CAP inspection with flying colours and that feeling of motivation has never left me.”

Of course at the CAP Awards we’re not simply here to identify people’s shortcomings in their working practices, but crucially to show them how they can improve.
Julia’s story proves that if handled in the right way signing up to an award scheme, such as the CAP Awards, can drive up standards and create a lasting culture of self motivated staff, and that’s good for everyone.


STAFFORD Grammar School has won a major national award for the food on offer to pupils and staff for a second time.

Members of kitchen team at Stafford Grammar School were awarded a GOLD CAP Award for their cooking and catering skills.

The CAP (Continuing Advancement Programme) Awards recognise excellence in catering and are regarded as the highest measure of quality, safe best practices and service.
Head Teacher Michael Darley said he was delighted that the in-house catering team had scooped the top award again.

He said: “This Gold Award is thoroughly deserved. The catering team work tirelessly to deliver the highest quality of food to the pupils and the staff, smashing all myths about poor school dinners.

“I eat from the menu every day and I can vouch for the quality and balance on offer – the pupil feedback is excellent throughout the age range from 5 to 18 years old.”

Ian Jackson, Managing Director of the CAP Awards, said the catering team at Stafford Grammar had again impressed him with their catering skills, menu options and professionalism.
He said: “There was a great food service throughout the day with the beef and lentil curry being outstanding especially when followed by the home-made choc chip shortbread”

“From within the tight kitchen space the offer to the pupils was interesting, varied and nutritional within both hot and cold selections. They are worthy winners of the Gold Award.”

The next generation are being well taken care of at this independent school in Stafford which currently has around 452 pupils.