Ian Jackson, CAP Assessor said, “The audit at St Luke’s was exceptional. It was good to see the friendly interaction between the carers, housekeeping team and residents. The level of cleanliness was very high and the robust systems in place to ensure the maintenance of these standards were very impressive.”

The cleaning at St Luke’s is undertaken by cleaning specialists Neylons Facility Management. David O’Brien CEO at St Luke’s Care Home, said “I am delighted that the Housekeeping team has been recognised for their dedication to exceptional standards of cleanliness and their approach to resident care.”

CAP awards are presented only to organisations who meet the highest standards in the Housekeeping and hospitality industry. To qualify for the award, establishments undergo a rigorous, unannounced one day inspection. After the inspection, each organisation is graded and notified as to whether they have met the required standards and given an action plan to further develop their services. Around 40% of organisations fail so to receive a Gold Award is an achievement worth celebrating.