Knowledge Base

Clean Safe Standard at the Ideal Marketing Company

Jess Shailes, Managing Director and Head of Digital Marketing at The Ideal Marketing Company commented ‘How have people found going back to the office? We’re not back yet, but are planning to return by the beginning of October. I was honestly dragging my heels a bit because of the responsibility to make the building COVID…

Read More

Spire Hartswood Hospital’s housekeeping team strive for Gold!

Last year, Spire Hartswood Hospital’s housekeeping team secured a CAP Silver Award for its housekeeping provision. The CAP inspection team visited on 12th November 2019 to assess the hospital’s housekeeping and cleaning services. They noted the commitment shown, not just by all members of the housekeeping team, but by the hospital as a whole embracing and supporting the…

Read More

Sowerbys Estate Agents – Making sure our staff and customers are safe

Ed Tyman – Group Operations Manager at Sowerbys in Norfolk – ‘We’ve all heard enough to last a lifetime about Covid-19, however it isn’t going away and the reality of running a safe secure business for the longer term really hit home as we prepared to open our doors recently. I think it’s safe to…

Read More

The Clean Safe Standard

Opening up and making sure our staff and customers are safe We’ve all heard enough to last a lifetime about Covid-19, however it isn’t going away and the reality of running a safe secure business for the longer term really hit home as we prepared to open our doors recently. I think it’s safe to…

Read More

New Protocols Required

As we re-open our premises afresh and / or with a change of client use or continue to provide our services to a larger audience, the expectation for elevated standards for cleanliness and safety is very apparent in the operation of our properties. We need to provide that assurance to the users and staff that…

Read More

What to expect in the “new norm.”

Operating any facility during a global pandemic brings about many challenges including the safety of the staff, pupils and other site users. Hygiene, cleanliness and sanitisation have quickly jumped into a role of critical importance – something which the public are going to expect to be reassured of once we reach a stage of increased…

Read More

CAP processes & metrics explained.

The CAP measure

How does the CAP Inspection Team assess an organisation and maintain consistency in its evaluations? It’s a complex and stringent process designed to scrutinise every aspect of an establishment’s housekeeping or catering provision. Here’s an overview. It takes you through the carefully controlled steps we follow during our assessments. From the outset, our assessments are…

Read More

How best to measure Value for Money

We know that an organisation’s investment in the Continuous Awards Programme is not insignificant. But we also absolutely know that it delivers exceptional value for money, and we have abundant evidence to prove it. You’ll find plenty of examples on this website. So how do you measure value for money in Housekeeping and Catering provision?…

Read More

What’s your preference?

You can’t always satisfy everybody with the choice of food your catering team produces or the way it’s presented. Food is quite subjective with tastes tending to vary with upbringing and also with age. Take a look at the picture we’ve used above. What should you do when you want to offer a nutritious fish…

Read More

Where danger lurks!

Flu Virus

Cleanliness has never been more important or more topical with the troubling spread of Coronavirus. At times of heightened contamination awareness, diligence in housekeeping is imperative. Dusting in high or hard-to-reach places, and cleaning the underside of fixtures, are but two of the challenges housekeeping staff face in the drive to eliminate contamination sources. The…

Read More