News

CAP Programme – Putting You First

Inspiring Catering Managers The Mentoring Programme Catering Services are complex businesses requiring many skills.  Central to running a successful operation is you – the Catering Manager. You carry the weight of user expectations, the regulatory and due diligence responsibilities, the duty of care for the customer and staff plus the financial accountability. This Mentoring Programme…

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CAP Programme – Putting You First

Inspiring Housekeeping Managers The Mentoring Programme Housekeeping Services are complex businesses requiring many skills.  Central to running a successful operation is you – the Housekeeping Manager. You carry the weight of user expectations, the regulatory and due diligence responsibilities, the duty of care for the customer and staff plus the financial accountability. This Mentoring Programme…

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Why valuing housekeeping grows your business

Many care homes, schools, and hospitals  are frustrated with housekeeping. That could be you. Your housekeeping team might be frustrated too. There’s nothing worse than finding dust down the sides of cushions or enduring a smell that’s rather unpleasant. Your business could be fantastic, but you risk damaging your reputation if customers are greeted by…

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The importance of a good start – Have a great Induction Programme

The value of an employee’s introduction to their new employer should never be underestimated, writes Lynn Webster in the UK for ECJ. The value of a new employee’s introduction to their employer should not be underestimated. Many studies have been provided over the years considering the impact on the individual of an effective induction and…

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Teaming up with the Manager’s Toolkit from Peak Learning

The CAP Programme for Housekeeping and Catering is always looking at ways to support our members.  As we all recognise, the ‘lead’ roles within Housekeeping and Catering Services have numerous bases to cover from the actual service delivery to H&S, team well-being, HR, due diligence and onto purchasing and stock management.  To add further support,…

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Housekeeping – no longer invisible

“The pandemic has highlighted the role of housekeepers more than ever” wrote France’s Christian Bouzols in an excellent article in the European Cleaning Journal. The cleaning of our premises and public spaces has never seemed so important as today according to Pascal Gahery, general manager of cleaning company Espace 72. This is because of the…

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“Housekeepers are the unsung heroes”

“Housekeepers are the unsung heroes” read one headline last week.  Interesting piece pointing out the crucial role being performed by Housekeeping / Cleaning teams up and down the land and indeed across the world.  It highlighted the pressure that they work under, the escalation of expectations in the current pandemic, the physical endeavour of the…

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“Positive thinking is powerful thinking. Focus on the bright side of life and expect positive results” – Germany Kent

We are delighted to announce that the Neylons Facility Management Housekeeping team have confirmedtheir ambitious plan for 2021.  They are determination to validate the continued progressive of their cleaning service at the Beacon Hospital in Sandyford by aiming for further recognition within the CAP Award Programme for Housekeeping / Cleaning Services. Having built on their…

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Raised expectations for workplace management are here for the long-term

How have people found going back to their workspace? Some are back, others are preparing to return whilst the new year will be the date for many.  Jessica Shailes Managing Director and Head of Digital Marketing at The Ideal Marketing Company was planning to return by the beginning of October – “I was honestly dragging…

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Assessment Visit to the Spire Wellesley Hospital

With all the Covid prescribed pre-visit checks and protocols completed by the assessor, the unannounced Housekeeping Assessment visit has been completed.  As commented, ‘it can only be best practice to explore every opportunity in progressing the cleaning standards so as to ensure the well-being of the patient, their relatives, the consultants and the Hospital’s own…

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