In a first for the adult social care sector 2017, Avery Healthcare in collaboration with the CAP Awards (Continuous Advancement Programme), is delighted to announce that Avery’s Crispin Court Care Home in Stafford has won a double Gold Award for both Housekeeping and Catering.
The CAP Awards promote and reward excellence in Catering and Housekeeping, in hotels as well as care homes, schools and hospitals. Its aim is to raise standards in service and performance and to support the development of services for the benefit of the end user.
The awards are based around a series of assessments and an unannounced visit to the service, with the primary focus being the standard of front line service delivery, and compliance to legal and regulatory best practice. In April 2017, Davesh Kumar, Head of Hotel Services at Avery, identified the CAP awards as the opportunity to set a quality benchmark for Housekeeping and Catering Teams in care homes.
Davesh explains: “I wanted to recognise the hard work of the Housekeeping, Food & Beverage service and Culinary teams at Crispin Court Care Home in Stafford. They all play a pivotal role in supporting daily operations and contribute to the well-being of residents. It’s important we recognise the hard work they do behind the scenes and through the CAP Awards we can congratulate them on their important contribution to the success of the home and to set the bar for raising standards across the sector.”
In late September, an independent CAP assessor made an un-announced visit when both teams were inspected. Both Catering and the Housekeeping Team scored highly and were considered to have gone beyond expectations to ensure attention to detail in each and every task. The results were announced in early October with both teams securing a Gold Award.
Davesh added: “Only 15% of participants in the CAP Award Programme achieve a Gold – so we are extremely proud and delighted. The investment of time and effort, and the commitment of the team at Crispin Court cannot be understated. We look to the future now with a commitment to maintain the Gold status for the next three years, to give us Platinum status (maintaining Gold for three successive years).”
The project was overseen by Avery Healthcare Home Manager Lorraine Ford. Lorraine has an exemplary record of establishing and developing thriving care homes at Avery and has overseen the development of Crispin Court from launch. She was delighted with the achievement saying: “The two Gold Awards are fantastic recognition for all the staff involved. The Housekeeping and Catering staff contribute so much to the success of the home and residents’ well-being. What they do day in, day out, and their passion, is key to the home’s success”.
Davesh plans to extend the CAP programme across other Avery homes to build on this outstanding achievement. As with many other initiatives Avery has pioneered, this will be yet another that will set the standard for other providers in the sector to follow.