The service provided by Catering and Housekeeping and Cleaning Departments is so often a vital part in cementing your reputation for quality of service.
The CAP Award incorporates the regulator’s standards that are commonly applied to the industry e.g. the requirements of the Food Safety Act. When you qualify, maintain the level of performance and follow the action plan then you’ll have little to fear when the regulators turn up at your door.
The CAP Award recognises your Catering and Housekeeping team’s own efforts and crucially provides the external benchmark to motivate them onto greater achievements.
Everyone likes a pat on the back and when you present your staff with their CAP Award they’ll know that all of their hard work has been recognised.
Decide which areas of your business that you want to audit and choose the teams that you want involved e.g. catering and / or housekeeping.
We’ll send out an auditor specialised in your discipline. They will spend a full day at your premises working through a checklist of tasks, verifying the actual service delivery and measuring the standards of performance. Our auditor will delve deep into the operational practicalities, right down to the detail of tasting your food, checking behind the curtains and benchmarking your key performance indicators against the industry averages.
Afterwards they’ll send you a comprehensive report, your award - Gold, Silver or Bronze - and a detailed action plan for improvements in the areas where you didn’t perform so well.
Our action plan is one of the most valuable parts of the CAP Award. It’s your blueprint for improvement and crucial for moving up from Bronze, Silver and on to the Gold.
If you fail to qualify for Bronze (it does happen), the action plan could make the difference between a damning inspection or a clean bill of health.
On the other hand, if you win Gold, you’ll be delighted, but never complacent. Our action plan will help you get even better and stay at the top.